How can we help you?

Did my donation go through?

Thank you for reaching out to us! If your donation was successful, you should have received a “thank you” message and a confirmation emails to the address associated with your account. If you have not received a confirmation email and your name is not shown on the Donor List then your donation has not been processed. Please allow 5 minutes to receive the confirmation.

If you do not receive a confirmation email, please refresh the page and try to donate again. If the problem persists, please send us the email associated with your account and web browser you are using to donate to support@charidy.com .

may 29, 2017 04:53PM EDT
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How do I donate?

Thank you for reaching out to us! Please visit the organization's Charidy campaign page. There are two places to click the pink colored “donate” button on the page. One is in the top left hand corner of the page and the other is on the right hand side of the page underneath the “Goal amount”. Click the donate button and fill out the necessary information to make your donation.

Aug 06, 2015 10:53AM EDT
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I can't login to my account

If you're experiencing trouble logging in, please click 'Forgot Password?' at the bottom right hand corner of the login page. You'll receive a password reset email, and you should be good to go!

If the issue persists, please email us at support@charidy.com .

May 29, 2017 04:49PM EDT
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The campaign is over, can I still donate?

While giving never ends, Charidy campaigns are only 24 hrs long. Your organization's Charidy campaign has ended. We are no longer accepting donations through the Charidy website. If you wish, you may still still donate directly to the organization of your choice. Thank you!

May 29, 2017 04:43PM EDT
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Is my information secure?

Yes. Protecting our user’s information is a top priority. All data entered into our site is securely encrypted using SSL technology as is indicated by the lock symbol in the address bar. All credit card information entering the Charidy system is sent directly to Authorize.net without storing your credit card information. In addition, Charidy uses sucuri.net to monitor any malware or suspicious activity. While Charidy goes to great lengths ensuring our users privacy and security, we are not, however, responsible for any information you share with other users of the website or other third parties.

Aug 12, 2015 01:24PM EDT
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Are the Matcher’s Pledges Verified?

Yes. All Matchers must sign a legally binding pledge letter prior to the launch of the campaign.

May 29, 2017 03:48PM EDT
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If the goal is not met, where will the donations go?

Charidy campaigns are all-or-nothing; meaning, if the campaign isn't successful, all funds are returned to the donors.

May 29, 2017 03:46PM EDT
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Why don’t I see the donate button?

We have found that some older versions of Internet Explorer do not display the page in it’s entirety. While we apologize for any inconvenience, donating is still simple and easy! Either update your browser or use an alternative browser to donate.

Oct 13, 2015 01:21PM EDT
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Is my donation tax deductible?

Charidy only runs campaigns for certified nonprofit organizations. The ability for these organizations to issue tax deductible receipts ultimately depends on the laws of the jurisdiction where the organization is based.

May 29, 2017 02:47PM EDT
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How does the general fund work?

Giving to the general fund distributes your donation to all participating organizations to help them reach their goal. The donations will be distributed evenly between all incomplete campaigns.

Aug 12, 2015 01:29PM EDT
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If I give to an Everyone Fund is my donation tax deductible?

Yes!

May 29, 2017 04:22PM EDT
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Can I donate anonymously?

In order to promote transparency, Charidy does not offer the option to donated anonymously. However, you're able to select "hide last name" if you have a Donor account on Charidy.

May 29, 2017 02:41PM EDT
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Campaign is over, can I still donate?

While giving never ends, Charidy campaigns are only 24 hours long. Being that your organization's Charidy campaign has ended, we are no longer accepting donations through the Charidy website. If you wish, you may still still donate directly to the organization of your choice.

May 29, 2017 02:42PM EDT
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Does Charidy accept PayPal?

As of now we do not accept PayPal. Because campaigns are all-or-nothing, we need to put a hold on your credit card rather than actually charge it. That would not be possible with PayPal. We hope you enjoy your donation experience with a credit card!

May 29, 2017 02:37PM EDT
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When do I get my receipt?

You will receive your receipt within 24-hours of the successful conclusion of a campaign.

May 29, 2017 02:37PM EDT
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What is Charidy?

Charidy was started with the goal of empowering every individual to create a better world.
Charidy’s objective is to help nonprofit organizations engage more donors and raise more money - enabling them to do more good - thereby creating a better world.

May 29, 2017 02:05PM EDT
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Who is Charidy?

The team at Charidy is made up of individuals who are passionate about supporting nonprofits and helping them make this world a better place. To learn more about Team Charidy, click here .

May 29, 2017 02:10PM EDT
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Why are campaigns all-or-nothing?

Charidy campaigns are run on an all-or-nothing basis to ensure that there is a true sense of interdependency and shared responsibility among the donor community. The Matchers are more willing to contribute generous gifts if the organization can show they have communal support from a large group. While the general community of donors feels more driven to give when they see that an organization has sufficient funds to carry out its mission -- it's all about teamwork!

May 29, 2017 02:35PM EDT
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Will I receive a receipt for the real amount or the effective amount?

Your receipt will be issued with the real amount you donated.

May 29, 2017 02:49PM EDT
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Does Charidy offer refunds?

Charidy will only offer a refund if you are able to prove that your donation was fraudulent.

May 29, 2017 03:58PM EDT
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Can I donate on a mobile device?

Yes, Charidy’s platform is mobile friendly.

May 29, 2017 03:59PM EDT
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How do I know that I am donating to a legitimate organization?

Every organization is thoroughly vetted before they are permitted to launch a campaign with Charidy.

May 29, 2017 04:00PM EDT
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Is the credit card processing secure?

Yes. Charidy takes your security seriously and we take reasonable measures to protect our user’s information. All transaction and credit card information entering the Charidy system is sent directly to Stripe.com. Our servers do not store or process your credit card information. In addition, Charidy uses sucuri.net to monitor any malware or suspicious activity. Charidy is also PCI compliant. We are not, however, responsible for any information you share with other users of the website or other third parties.

May 29, 2017 04:13PM EDT
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What is a Matcher?

A Matcher is typically a philanthropist, charitable trust or foundation, or corporate sponsor, who has committed to match donations until the campaign goal is reached.

May 29, 2017 04:23PM EDT
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Can a Matcher be anonymous?

In order to promote transparency Charidy highly encourages that Matchers’ (personal,foundation, and/or corporate) names are displayed. This also lends further credibility to a campaign and inspires more people to give.

May 29, 2017 04:25PM EDT
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Why all-or-nothing?

All-or-nothing is one of the most effective aspects of the Charidy model, and is one of the key drivers of our high success rate. It creates an incredible sense of interdependency among all of your donors. Everyone is counting on everyone else to reach the goal or it will all go back! It also transforms the entire campaign day into an exciting event. Your biggest Matchers and your smallest donors will be watching your page every step of the way until you hit your goal. Everyone’s invested in your success.
Also, due to Charidy’s effective strategy and program, and our management of your campaign preparation, we will not proceed with a campaign, unless we are confident that it will succeed.

May 29, 2017 04:28PM EDT
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Do you have an app?

Our app is currently in the works. If you want to receive updates about the app and our other products, please sign up for our newsletter.

May 29, 2017 04:51PM EDT
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Can I make a donation with a check?

As of now, Charidy does not accept check donations. For U.S. Campaigns, donors may donate via Direct Bank Transfer (ACH), which allows the donor to donate directly from their bank account. If you have further questions about check donations, please contact the organization itself.

Nov 07, 2017 12:43PM EST
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Where can I see an Organization's Tax ID?

When you click Donate now, the following information will appear:
Organization Legal Name:
Your bank statement will be:
Tax id:

Nov 07, 2017 12:51PM EST
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When will I receive my Israeli Tax Receipt?

You should be receiving a receipt from the payment processor within 7 days of the campaign closing. If you do not receive it within seven days, please reach out to Charidy Support.

Nov 08, 2017 11:01AM EST
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Does my campaign need to have matchers?

The short answer... no! You do not need to have matchers to run a Charidy campaign, although we strongly recommend that you do. When donor funds are matched, they are encouraged to give more!

Nov 30, 2017 11:11AM EST
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Why is Charidy spelled with a 'd'?

Great question--- we’re happy you noticed! We intentionally spell it that way; we're adding innovation to an old concept. Just like "Lyft" or other companies are innovating transportation, we here at Charidy have created a new platform that's changing the fundraising world.

Jan 08, 2018 03:08PM EST
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Where can I see which campaigns are active?

Unless an organization requests otherwise, all of our live campaigns can be found by clicking on the red button on the upper left-hand corner of the screen on a desktop and by scrolling down on our homepage on mobile. If you do not see the red button, then there are either no live campaigns or all live campaigns are unlisted.

Jan 25, 2018 02:42PM EST
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I made a donation in NIS. When will I receive my receipt?

Dear __________ ,

Thank you for your donation! You should be receiving a receipt within the next 1-5 business days. Please email support@charidy.com if you have not received your receipt within the aforementioned time frame.

All the best,
_______________

Feb 07, 2018 04:20PM EST
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